Course Details

Salesforce Administration Training in chennai

1.  CloudComputing

  •   Introduction to CloudComputing

  •   Advantages of Cloud Computing

  •   Cloud Computing technologies

 2.  SalesforceCRM

  •   Introduction to Salesforce CRM 

  •   Services offered by Salesforce (BusinessProcesses)   

    a. Sales Cloud 
    b. Service Cloud
 
    c. Marketing Cloud
 IAAS, PAAS and SAAS Introduction to Salesforce.com(SFDC) &Force.com

 3.   Setup, App, Tab & Object

  •   Standard Objects 

  •   Custom Objects 

  •   Creation of App 

  •   Tab Settings         

                                 
  
4.  Fields 

  •    Standard Objects 

  •    Custom Objects 

  •    Creation of App 

  •    Tab Settings

5.  Object Relationships & Related Lists 

  •   Master-detail

  •   Lookup

  •   Hierarchical

  •   Many to Many (Junction object)

  •   Rollup Summary field

6.   List views & Detail pages 

  •    Creating List view

  •    Object detail page

  •    Record detail page

  •    Creation of records

7.   Managing Users 

  •     Creating Users

  •     Assigning Licenses

  •     Assigning security models

8.   Security Model / Control

  •     Profile

  •    Permission Set

  •    Roles

  •   Organization Wide Default(OWD)

  •   Sharing Rules

  •   Manual Sharing

  •   Login hours restriction

  •   IP address restriction

9.   Securing & Sharing Data

  •   Object-Level Security

  •   Field- Level Security

  •   Record-Level Security

  •   Field Accessibility

  •   Record Types

10.Queue& PublicGroup

  •   Creation of a queue& Public group

  •   Assigning members to queues and public group
     

11.Record types &Page layouts          

  •   Use cases for recordtypes

  • Assigning page layouts to record types
     

12.Data migration

  •   Data migration using

  •  Data Loader
        Insert, Update, Upsert,Delete, Hard Delete, Export and Export All
     

  • Import Wizard

13.Validation Rules

  •    Usage of ValidationRules

  •     Real time examples

14.Automating Business Processes

  •   Workflow Rules

  •  Approval Processes

  •   Process Builder

15.Rules

  •   Escalation Rules 

  •   Assignment Rules

  •   Auto-response rules.

16.Reports

  •   Report Types

 Types of reports

   a. Tabular

   b. Summary

   c. Matrix

   d. Joined

17.Dashboards

  •   Overview ofdashboards

  •   Dynamic dashboards

18.Analytic Snapshots

  •    Overview of analytic snapshots 

19.Chatter

  •    Feeds, posts, groups 

20.App Exchange &Salesforce1

  •    Overview of apps onApp Exchange

  •    Use cases of App Exchange applications

  •    Capabilities of Salesforce1 app

21.Lead& Casespecific topics

  •   Lead Conversion

  •   Web to Lead

  •   Web to Case